When troubleshooting a Wi-Fi issue, what information must be provided to Marvis?

When troubleshooting a Wi-Fi issue with Marvis, providing the MAC address of the client device is essential. The MAC address uniquely identifies the device on the network, allowing Marvis to track its activities and performance. This identifier helps in pinpointing issues such as connection problems, interference, or authentication failures specific to that device. Without the MAC address, it would be challenging to diagnose the problem accurately, as Marvis would lack the necessary reference to the specific device experiencing issues.

The other pieces of information, while potentially useful in certain contexts, do not provide the same level of specificity that the MAC address offers for troubleshooting wireless connectivity issues. For instance, knowing the client's device model or location can provide some context but does not directly assist with identifying the device's behavior on the network. Collecting personal information, such as the user's phone number, is typically unnecessary and raises privacy concerns, making it irrelevant in the context of technical troubleshooting.